Booking & Contract

 

Once a bespoke package has been agreed and accepted, actREAL and the working partner will sign a contract. Once a contract has been signed any cancellations within 2 weeks of the date of signing will be payable at 25% of the full quoted cost and at 50% within 4 weeks of the date of signing. Beyond that, cancellations will be payable at full cost.

 

A cancellation may be defined as (although is not limited to) the following: (if you are a researcher) ‘a change in research project circumstances’, 'changing your mind', ‘research delays’, or (if you are a school representative) ‘scheduling issues’, ‘a change in student circumstances’, ‘staff shortage’, or ‘school closure’.

 

Should actREAL ever be forced to cancel we will issue you with a full refund within 21 days of the cancellation.

 

If required by you, we will work with you to amend any agreed dates, wherever possible. This is carried out at the discretion of the company.

 

 

Payment

Payment details will be found on your invoice. Payment must be made within 30 days of the invoice being issued.

 

 

Health and Safety

As you would expect, we take health and safety and the welfare of children extremely seriously. All members of actREAL will be in possession of a Disclosure and Barring Service certificate which will be available for inspection when visiting a school.

 

Before starting any work with participants we will carry out a full risk assessment with the project partner, discussing potential concerns and risks with respective staff or collaborators, and we will put relevant safeguards and responses in place.

 

The company carries Public Liability Insurance with a £2 million limit of indemnity.

 

 

If you have any questions regarding the above, you can contact us on 01865 436070 or write to admin@actreal.org or actREAL, 26 Violet Way, Oxford, Oxfordshire, OX4 7WE

 

Act Real Productions Limited • Company Reg No. 09464975 • Registered in England and Wales • Registered  Office: 26 Violet Way • Oxford • United Kingdom • OX4 7WE